The practical stuff about ordering from us: what
we will and will not promise, and what happens when something goes wrong.
Living goods
Plants and starts are perishable and are shipped only when conditions
allow. We hold living orders until night temperatures at the
destination are reliably above 50°F rather than send something that
will arrive dead. If that delays your order past what you can use, tell us
and we will cancel it.
Seed germination
Germination rates quoted on a product page are our test figures for that
lot, not a guarantee of your results. Germination depends on your soil
temperature, moisture and timing, all of which are outside our control.
Growing advice
The growing guides are general horticultural advice for the named
variety. They are offered in good faith and free of charge, and they are
not a warranty of any particular outcome in your conditions.
Edible and consumable goods
Prepared goods are produced in-house in small batches. Check the label
for allergens before you eat anything. Essential oils are sold for
aromatic use; they are not medicines, and nothing on this site is a
medical claim or a substitute for advice from a professional.
Planting responsibly
Some of what we sell is not native and can naturalise, and we say so on
the product page where it applies. Please check your local restrictions
before planting, and never release aquatic plants or pond water into a
waterway or storm drain.
Orders and returns
If something arrives damaged, dead or wrong, get in touch with a photo
within 48 hours of delivery and we will replace it or refund it. Living
goods cannot be returned once they have been planted.
Taproot Solutions LLC · See also the
terms of use,
privacy policy and
data deletion
pages that cover our apps.